GSI Commerce Appoints Ronald C. Williamson as Senior Vice President of Customer Care
Williamson brings extensive experience in world-class customer service and operations for well-known consumer brands
KING OF PRUSSIA, Pa., March 9, 2009 – GSI Commerce Inc. (Nasdaq: GSIC), a leading provider of e-commerce and multichannel solutions, today announced Ronald C. Williamson has joined the company in a newly created position as senior vice president of customer care. Williamson will report directly to Bob Wuesthoff, GSI executive vice president of global operations, and will have responsibility for GSI’s U.S. customer care operations, which includes four customer care centers and approximately 1,600 agent workstations.
“Ron’s deep expertise in direct-to-consumer e-commerce and catalog customer care is a great complement to our current organization and capabilities,” said Wuesthoff. “One of GSI’s core strategic objectives is to continually enhance the online consumer experience and we are confident that Ron will add significant value in this critically important area.”
During his career, Williamson has revamped call center processes and implemented leading-edge customer service technology solutions that have increased operating efficiencies and significantly improved the customer experience. While leading the sales and customer service teams for Victoria’s Secret’s Direct division, Williamson developed and implemented up-sell and cross-sell programs that drove incremental revenue. Following Victoria’s Secret, Williamson worked for LiveOps, a virtual call center company that deploys technology to coordinate the efforts of 20,000 work-from-home agents. Williamson’s background also includes executive management positions at dELiA’s, Time Warner and Netflix.
“In today’s business climate, providing a superior consumer experience is paramount,” said Williamson. “Many of the world’s greatest brands trust GSI to deliver excellent customer care. I am excited to join an organization that is widely recognized for setting trends in the e-commerce world and welcome the opportunity to help our clients grow their businesses by enhancing the overall online shopping experience.”
About GSI Commerce
GSI Commerce® (www.gsicommerce.com) is a leading provider of services that enable e-commerce, multichannel retailing and interactive marketing for large, business-to-consumer (b2c) enterprises in the U.S. and internationally. We deliver customized e-commerce solutions through an e-commerce platform, which is comprised of technology, fulfillment and customer care. We offer each of the platform’s components on a modular basis, or as part of an integrated, end-to-end solution. We also offer a full suite of interactive marketing services through two divisions, gsi interactivesm and e-Dialog Inc. (www.e-dialog.com).
Forward-Looking Statements
This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements made in this release, other than statements of historical fact, are forward-looking statements. Actual results might differ materially from what is expressed or implied by these forward-looking statements. Additional information about potential factors that could affect GSI Commerce can be found in its most recent Form 10-K, Form 10-Q and other reports and statements filed by GSI Commerce with the SEC. GSI Commerce expressly disclaims any intent or obligation to update these forward-looking statements.
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Contact:
GSI Commerce, Inc.
Kelly Henry
Director, Corporate Marketing
610.491.7474
news@gsicommerce.com
