GSI Commerce Wins Gartner CRM Excellence Award
KING OF PRUSSIA, PENNSYLVANIA, September 22, 2003 – GSI Commerce, Inc. (NASDAQ: GSIC), a leading e-commerce outsource solution provider, today announced that they have been awarded the Gartner CRM Excellence Award in the Small to Mid-Size Enterprise category for their E.piphany CRM software implementation. GSI Commerce was chosen as the winner by a review team of Gartner analysts and an audience of CRM professionals at the Gartner CRM Fall Summit in Los Angeles last week.
“We are very honored to receive this award from Gartner,” said Mark Reese, executive vice president and chief operating officer of GSI. “CRM at GSI Commerce is not simply a technology. It is a strategy built around processes, systems and multiple channels to provide the best customer experience possible. This award is a tribute to the efforts of numerous individuals as well as our relationship with E.piphany.”
GSI operates e-commerce technology and call center operations for major retailers, consumer brands and media companies. CRM is an integral part of GSI’s strategy to provide quality customer interaction for its clients. Using the E.piphany® E.6tm suite of software products, GSI is positioned to deliver stronger 1:1 interaction at customer touch points including its online web-stores, customer call center and email communications. Use of the E.piphany CRM solution has helped in reducing overall call time and increasing first call resolution. Furthermore, GSI has the ability to deliver targeted and segmented email communications based on likelihood to buy as well as customer preferences on behalf of its partner-base with complete open rate, click through rate and conversion tracking capabilities.
Gartner awarded the outstanding achievement to GSI Commerce from a group of three finalists in the Small to Mid-Size Enterprises category, which included companies with annual revenue of up to US $500 million and up to 1,000 employees. A review team of Gartner analysts evaluated and rated each of the 230 initial entries based on how the participants demonstrate excellence in their CRM initiatives. The entrants were evaluated on Gartner’s Eight Building Blocks of CRM and were required to demonstrate capability in each one: CRM vision, CRM strategy, CRM processes, organizational collaboration, CRM technology, transformation of data to applied insight, enhanced customer experience and customer-centric metrics. Gartner also considered execution excellence in the evaluation of entrants.
About GSI Commerce, Inc.
GSI Commerce is a leading outsource solution provider for e-commerce. The company develops and operates e-commerce businesses for retailers, branded manufacturers, media companies, television networks and professional sports organizations. The GSI Commerce platform includes Web site design and development, e-commerce technology, customer service, fulfillment, merchandising, content development and management, and online and database marketing.
Forward-Looking Statements
All statements made in this release, other than statements of historical fact, are forward-looking statements. The words “anticipate”, “believe”, “estimate”, “expect”, “intend”, “may”, “plan”, “will”, “would”, “should”, “guidance”, “potential”, “continue”, “project”, “forecast”, “confident”, “prospects”, and similar expressions typically are used to identify forward-looking statements. Forward-looking statements are based on the then-current expectations, beliefs, assumptions, estimates and forecasts about the business of GSI Commerce and the industry and markets in which the company operates. These statements are not guarantees of future performance and involve risks, uncertainties and assumptions which are difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed or implied by these forward-looking statements. Factors which may affect GSI Commerce’s business, financial condition and operating results include the effects of changes in the economy, consumer spending, the stock market and the industries in which GSI Commerce operates, changes affecting the Internet and e-commerce, the ability of the company to maintain relationships with strategic partners and suppliers, the ability of the company to timely and successfully develop, maintain and protect its technology and product and service offerings and execute operationally, the ability of the company to attract and retain qualified personnel, the ability of the company to successfully integrate its acquisitions of other businesses and the performance of acquired businesses. More information about potential factors that could affect GSI Commerce can be found in its most recent Form 10-K, Form 10-Q and other reports and statements filed by GSI Commerce with the Securities and Exchange Commission. GSI Commerce expressly disclaims any intent or obligation to update those forward-looking statements, except as otherwise specifically stated by GSI Commerce.
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Contact:
Stephanie Larkin
(610) 491-7013
larkins@gsicommerce.com
